Customer Support Specialist - In-Office with Growth

Randazzo Heating & Cooling; Macomb Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Randazzo Heating & Cooling is seeking a Customer Service Representative to interact with customers across phone, email, chat, and in person, ensuring a positive experience. You will resolve issues, process orders, and maintain accurate records in a fast-paced office or call center.

The role may include evening, weekend, or holiday shifts, with at least two Saturdays per month and at least two evenings per week based on business needs. Heartland Home Service is an equal opportunity employer.

Qualifications

• Excellent verbal and written communication skills in customer interactions.
• Strong problem-solving and conflict resolution abilities.
• Active listening, empathy and ability to handle multiple tasks.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Answer inquiries via phone, email, live chat, or in person.
• Resolve product or service issues and determine solutions.
• Process orders, returns, exchanges, and refunds.
• Maintain accurate customer records and update accounts.
• Escalate complex issues to appropriate departments.
• Follow up with customers to ensure resolution and satisfaction.
• Provide product and service information and meet performance metrics.

Skills

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Time management

Patience

Attention to detail

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM systems

Call center tools

Microsoft Office

Job description

Randazzo Heating & Cooling is seeking a Customer Service Representative to interact with customers across phone, email, chat, and in person, ensuring a positive experience. You will resolve issues, process orders, and maintain accurate records in a fast-paced office or call center.

The role may include evening, weekend, or holiday shifts, with at least two Saturdays per month and at least two evenings per week based on business needs. Heartland Home Service is an equal opportunity employer.