On-Site Customer Service Pro – Growth & Benefits

Heartland Home Services; Town of Macomb (NY); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Heartland Home Services in New York is seeking a Customer Service Representative to handle inquiries via phone, email, live chat, and in person, and to provide product information. You will work to resolve issues, process orders, and maintain accurate records with a focus on customer satisfaction.

The role requires strong communication, problem solving, and empathy, with opportunities to grow in a supportive environment and competitive benefits.

Qualifications

• High school diploma or equivalent; higher degrees preferred.
• 1+ year of customer service experience preferred.
• Familiarity with CRM software and call center tools.
• Basic computer skills (Microsoft Office, email, data entry).

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in person.
• Resolve product or service issues by clarifying concerns and determining solutions.
• Process orders, returns, exchanges, and refunds.
• Maintain accurate customer records and update account information.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Provide product and service information to customers.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Customer empathy

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM software

Call center tools

Microsoft Office

Email systems

Job description

Heartland Home Services in New York is seeking a Customer Service Representative to handle inquiries via phone, email, live chat, and in person, and to provide product information. You will work to resolve issues, process orders, and maintain accurate records with a focus on customer satisfaction.

The role requires strong communication, problem solving, and empathy, with opportunities to grow in a supportive environment and competitive benefits.