Evening Member Services Specialist

Planet Fitness; Lakeville (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Flexible schedule

Performance bonus

Free gym membership (self + 1 family/f

Dollars for Scholars

Employee Appreciation Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness Lakeville is seeking a Customer Service Representative to deliver friendly, high-quality service at the front desk and to support member experience. You will greet members, answer questions, and promote club services to prospective members.

Responsibilities include assisting with sign-ups, tours, check-ins, and updating member information, plus routing issues to management. The role requires basic computer skills and a customer-first mindset in a fast-paced gym environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and work ethic

Strong customer service

Basic computer proficiency

Job description

Planet Fitness Lakeville is seeking a Customer Service Representative to deliver friendly, high-quality service at the front desk and to support member experience. You will greet members, answer questions, and promote club services to prospective members.

Responsibilities include assisting with sign-ups, tours, check-ins, and updating member information, plus routing issues to management. The role requires basic computer skills and a customer-first mindset in a fast-paced gym environment.