Evenings Member Services Pro — Free Membership & Benefits

Planet Fitness; Coon Rapids (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and 1 family

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Job summary

Planet Fitness in Minnesota is seeking a Customer Service Representative for evening shifts to greet potential members and provide a superior member experience. You will perform front desk duties, answer calls, conduct tours, and assist with sign-ups and cancellations while updating member records.

Responsibilities include handling member services inquiries, escalating issues to management as needed, and helping maintain a clean, welcoming club environment for all guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answering phone calls, taking information for tours, and assisting with sign-ups and cancellations.
• Assist in member check-ins and updating member account information.
• Facilitate member services issues and forward to Club Manager/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness in Minnesota is seeking a Customer Service Representative for evening shifts to greet potential members and provide a superior member experience. You will perform front desk duties, answer calls, conduct tours, and assist with sign-ups and cancellations while updating member records.

Responsibilities include handling member services inquiries, escalating issues to management as needed, and helping maintain a clean, welcoming club environment for all guests.