Evening YMCA Front Desk & Member Experience

Bath Area Family Ymca Master; Brunswick (ME); On-site; USD 23,000 - 24,000; Full time

Job summary

The Bath Area Family YMCA in Brunswick, ME is seeking a Front Desk Representative to deliver outstanding member service, greet guests by name where possible, answer phones, and provide accurate information on memberships and programs.

This on-site role emphasizes active listening, warm engagement, and membership support, with a focus on building relationships and ensuring a positive experience for all visitors.

Qualifications

• Previous customer service and building supervision experience preferred.
• Consistently display courteous and cooperative attitude, while meeting the needs of others in a responsible and mature manner.
• Possess strong interpersonal skills with relating to all age groups: youth, teens, adults.
• Communication, promotion and selling of programs by identifying member’s wants and needs and suggesting programs that best fit those wants and needs.
• The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required.
• First Aid, CPR and AED certifications are required.

Responsibilities

• 1. Perform and provide excellent customer service skills in person and on the phone, by exceeding member expectations.
• 2. Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave.
• 3. Answer phones in a timely manner with a helpful and positive tone.
• 4. Engage in active listening with members and program participants to build relationships, understand individual’s goals and interests and take the initiative to ensure the member has a positive experience.
• 5. Provide accurate information about membership and programs.
• 6. Always have a friendly, helpful attitude and wear a smile.
• 7. Actively listen, reflect, and respond to customer questions and concerns in a caring manner.
• 8. Maintain order, assist members, and aid other staff with supervision and duties. Specific focus on generating new members and reducing cancellations of memberships.
• 9. Assist in selling programs and memberships by proactively engaging in conversations on the benefits of YMCA programs and memberships.
• 10. Activate and terminate memberships and register participants for programs.
• 11. Maintain our database with accurate and up to date information.
• 12. Stay informed about current programs and services the YMCA is offering and be aware of any changes or additions to services offered.
• 13. Contact necessary law enforcement agencies, fire department, supervisor, etc. in the event of abnormality and/or unusual occurrences and sound alarm as warranted or instructed.
• 14. Apply rules and policies of the YMCA equally to persons in and/or using the facility.
• 15. Record unusual events or occurrences and/or inform responsible person(s) as instructed.
• 16. Be consistent and reliable and arrive on time for each scheduled shift.

Skills

Customer service

Interpersonal skills

Communication

Program promotion

Building supervision

Job description

The Bath Area Family YMCA in Brunswick, ME is seeking a Front Desk Representative to deliver outstanding member service, greet guests by name where possible, answer phones, and provide accurate information on memberships and programs.

This on-site role emphasizes active listening, warm engagement, and membership support, with a focus on building relationships and ensuring a positive experience for all visitors.