Evening Logistics Customer Support Specialist

DSV; Independence (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

DSV – Global Transport and Logistics in Independence, USA is seeking a Customer Service Agent. The role supports customer orders, data entry, and shipment processing in a fast-paced warehouse environment.

The CSR will process orders, run shipments from WMS, manage stock reports, and coordinate with departments to uphold service standards. Must have 1 year of customer service experience and a high school diploma or GED.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Skills

Customer Service

MS Office

WMS

English proficiency

Data entry

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

DSV – Global Transport and Logistics in Independence, USA is seeking a Customer Service Agent. The role supports customer orders, data entry, and shipment processing in a fast-paced warehouse environment.

The CSR will process orders, run shipments from WMS, manage stock reports, and coordinate with departments to uphold service standards. Must have 1 year of customer service experience and a high school diploma or GED.