Evening Logistics Customer Support Associate

A.P. Moller - Maersk; Coppell (TX); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Résumé du poste

Maersk in Coppell, TX is seeking an Office Associate to deliver excellent customer service to all callers and support pilots and cartage agents within Maersk Ground Freight. The role includes answering calls, troubleshooting issues, and coordinating with internal teams to keep shipments moving.

Responsibilities also cover tracking and updating shipments, responding to emails, and providing timely quotes with routing options.

Qualifications

• 2 years of customer service and logistics experience.
• High School or equivalent required.
• Excellent oral and written communication.
• Problem-solving and multitasking skills.

Responsabilités

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Provide customers with quotes in a timely manner, as well as various routing options
• Perform other duties as assigned

Connaissances

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Formation

High School diploma or equivalent

Outils

Online tools

Description du poste

Maersk in Coppell, TX is seeking an Office Associate to deliver excellent customer service to all callers and support pilots and cartage agents within Maersk Ground Freight. The role includes answering calls, troubleshooting issues, and coordinating with internal teams to keep shipments moving.

Responsibilities also cover tracking and updating shipments, responding to emails, and providing timely quotes with routing options.