Evening Logistics Customer Support Associate

A.P. Moller - Maersk; Coppell (TX); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Coppell, TX seeks an Office Associate to handle customer service calls, troubleshoot issues, and support pilot stations and cartage agents.

The role requires 2 years in customer service and logistics, strong communication, and multitasking abilities. Competitive pay and benefits accompany a shift schedule of 5:00pm-2:00am, Friday–Monday, with a focus on accuracy and timely shipment updates.

Qualifications

• 2 years customer service and logistics experience
• High School or equivalent required

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Provide customers with quotes in a timely manner, as well as various routing options
• Perform other duties as assigned

Skills

Communication

Problem solving

Tech aptitude

Multitasking

Organizational skills

Education

High School Diploma

Job description

Maersk in Coppell, TX seeks an Office Associate to handle customer service calls, troubleshoot issues, and support pilot stations and cartage agents.

The role requires 2 years in customer service and logistics, strong communication, and multitasking abilities. Competitive pay and benefits accompany a shift schedule of 5:00pm-2:00am, Friday–Monday, with a focus on accuracy and timely shipment updates.