Logistics Operations Associate — Real-Time Support

APM Terminals; Woodson Terrace (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk is seeking an Operations Support specialist in Woodson Terrace, MO to handle calls, monitor inquiries, and track shipments. You will deliver excellent customer service and update shipment statuses in real time, coordinating with internal teams as needed.

Responsibilities include auditing stop data, communicating delivery issues, and supporting warehouse tasks. Typical schedule is Monday–Friday, 1:00pm–9:30pm, with potential weekend work as required.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Real time audits of stop data being input by delivery teams and reporting exceptions.
• Monitoring progress of delivery teams and communicating potential issues with time windows.
• Receiving inbound calls from delivery teams reporting issues.
• Communicating all potential delivery issues to the appropriate internal and external customers.
• Printing, organizing, and processing paperwork associated with the delivery process.
• Assisting with warehouse duties and handling freight with a pallet jack when needed.
• Resolving issues with delivery teams, external customers, and internal customers.
• Communicating, in real time, the essential details regarding an issue via phone, text, and email.
• Creating a positive, professional, and friendly environment.
• Communicating with Vendor Owners and their Contracted Workers regarding KPIs.

Skills

Communication

Problem solving

Multitasking

Organization

Job description

Maersk is seeking an Operations Support specialist in Woodson Terrace, MO to handle calls, monitor inquiries, and track shipments. You will deliver excellent customer service and update shipment statuses in real time, coordinating with internal teams as needed.

Responsibilities include auditing stop data, communicating delivery issues, and supporting warehouse tasks. Typical schedule is Monday–Friday, 1:00pm–9:30pm, with potential weekend work as required.