Evening Lobby Concierge & Guest Experience Lead

Action Property Management; Los Angeles (CA); Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Life insurance

Disability insurance

Paid time off

Holidays

Résumé du poste

Action Property Management is seeking a full-time Lobby Ambassador for the Century Plaza North Tower in Century City, CA. You will greet residents and guests, deliver exceptional service, and assist with concierge functions to ensure a welcoming environment.

The role requires at least 1 year of customer service experience, a polished appearance, and a proactive, solutions-oriented attitude. Monday–Friday, 3:00 PM–11:30 PM with competitive pay and benefits.

Qualifications

• Must be 18+ and pass a pre-employment background check and drug screening.
• Minimum 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience is preferred.
• Polished, professional appearance and demeanor.
• Upbeat, positive team player attitude.

Responsabilités

• Represent Action Property Management and the HOA by delivering 5-star customer service and ensuring resident satisfaction.
• Maintain the front desk, lobby, and main elevators appearance.
• Monitor lobby activity and manage access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming calls; receive and distribute resident parcels.
• Address resident and guest concerns with knowledge of governing documents.

Connaissances

Customer service

Hospitality experience

Professional appearance

Team player

Judgment & problem solving

Proactive service

Formation

Hospitality Management studies

Description du poste

Action Property Management is seeking a full-time Lobby Ambassador for the Century Plaza North Tower in Century City, CA. You will greet residents and guests, deliver exceptional service, and assist with concierge functions to ensure a welcoming environment.

The role requires at least 1 year of customer service experience, a polished appearance, and a proactive, solutions-oriented attitude. Monday–Friday, 3:00 PM–11:30 PM with competitive pay and benefits.