Overnight Front Desk Agent — Elevate Guest Experience

Accorhotel; Los Angeles (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Growth opportunities

CSR involvement

Seniority-based scheduling

Job summary

Fairmont Century Plaza in Los Angeles is seeking an Overnight Front Office Agent to warmly welcome guests, assist them throughout their stay, and uphold brand standards. You will greet guests, manage check-in/out, and respond to inquiries with a friendly, efficient service mindset.

This union-affiliated role offers escalating hourly pay and opportunities to grow within Accor's global network, with benefits such as discounted rates, training programs, and a path to develop your hospitality career.

Qualifications

• Fluent English speaking and writing required.
• Experience in customer service in a hotel setting is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Perform front desk tasks including check-in/check-out and guest inquiries.
• Maintain lobby, front desk, and surrounding areas clean and organized.
• Upsell room types to drive rate and RevPAR.
• Assist guests with questions and luggage/transportation needs.

Skills

Fluent English

Customer service

Communication

Cash handling

PMS experience

Typing 25 wpm

Education

Hospitality diploma

Tools

MS Windows

Job description

Fairmont Century Plaza in Los Angeles is seeking an Overnight Front Office Agent to warmly welcome guests, assist them throughout their stay, and uphold brand standards. You will greet guests, manage check-in/out, and respond to inquiries with a friendly, efficient service mindset.

This union-affiliated role offers escalating hourly pay and opportunities to grow within Accor's global network, with benefits such as discounted rates, training programs, and a path to develop your hospitality career.