Luxury Lobby Concierge & Guest Services Pro

Action Property Management; San Francisco (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training programs

Career growth

Team culture

Job summary

Action Property Management is seeking a Lobby Ambassador for our luxury association at One Steuart Lane in San Francisco. You will deliver exceptional customer service at the front desk, manage lobby appearance, and provide concierge and valet support to residents and guests.

The role requires a polished, professional demeanor, at least 6 months of customer service experience, and a willingness to undergo a background check and drug screening.

Qualifications

• High school diploma or GED is required.
• Minimum 6 months of customer service experience; hospitality or luxury settings preferred.
• Must be 18+ and pass background check and drug screening.
• Hospitality management students or recent grads are highly desired.
• Polished, professional appearance and demeanor.
• Positive, team-oriented attitude and strong judgment.

Responsibilities

• Represent Action Property Management and the Association by delivering 5-star customer service and ensuring resident satisfaction.
• Maintain the front desk area, lobby, and main elevators.
• Monitor lobby activity and manage access control.
• Provide concierge and valet services.
• Complete Daily Activity Report.
• Answer phones, receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate understanding of the association's governing documents.

Skills

Customer service

Hospitality

Professional appearance

Team player

Problem solving

Polished demeanor

Proactive attitude

Education

High school diploma or GED

Job description

Action Property Management is seeking a Lobby Ambassador for our luxury association at One Steuart Lane in San Francisco. You will deliver exceptional customer service at the front desk, manage lobby appearance, and provide concierge and valet support to residents and guests.

The role requires a polished, professional demeanor, at least 6 months of customer service experience, and a willingness to undergo a background check and drug screening.