Evening Lobby Concierge & Guest Services

Action Property Management, Inc.; Los Angeles (CA); Híbrido; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Pet insurance

401(k) with company match

Life and disability support

Paid time off

Descripción de la vacante

Action Property Management, a leading HOA management firm with a 40-year legacy, is seeking a Full-Time Lobby Ambassador for our Century City team. You'll deliver 5-star customer service at the front desk, manage lobby appearance, and support residents and visitors.

You are 18+ with at least 1 year in customer service; hospitality or luxury retail experience is a plus. We value a polished, professional presence, a proactive service attitude, and strong judgment.

Formación

• At least 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience preferred.
• Polished and professional appearance and demeanor; 18+.

Responsabilidades

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls; receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Conocimientos

Customer service

Team player

Professional demeanor

Strong judgment

Problem solving

Proactive service

Educación

Hospitality Management student or recent graduate

Descripción del empleo

Action Property Management, a leading HOA management firm with a 40-year legacy, is seeking a Full-Time Lobby Ambassador for our Century City team. You'll deliver 5-star customer service at the front desk, manage lobby appearance, and support residents and visitors.

You are 18+ with at least 1 year in customer service; hospitality or luxury retail experience is a plus. We value a polished, professional presence, a proactive service attitude, and strong judgment.