Lobby Ambassador (Full-Time)- Century Plaza North Tower

Action Property Management, Inc.; Los Angeles (CA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Pet insurance

401(k) with company match

Life and disability support

Paid time off

Job summary

Action Property Management, a leading HOA management firm with a 40-year legacy, is seeking a Full-Time Lobby Ambassador for our Century City team. You'll deliver 5-star customer service at the front desk, manage lobby appearance, and support residents and visitors.

You are 18+ with at least 1 year in customer service; hospitality or luxury retail experience is a plus. We value a polished, professional presence, a proactive service attitude, and strong judgment.

Qualifications

• At least 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience preferred.
• Polished and professional appearance and demeanor; 18+.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls; receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Skills

Customer service

Team player

Professional demeanor

Strong judgment

Problem solving

Proactive service

Education

Hospitality Management student or recent graduate

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Is Seeking a Full-Time Lobby Ambassador to Join Our Century Plaza North Tower Team Located in Century City

Compensation: $22.00 - $23.00 Per Hour

Schedule: Monday - Friday 3:00 PM to 11:30 PM

What You’ll Do (Job Duties)

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents

Who You Are (Skills/Experience)

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.