Evening IT Service Desk Agent — 24/7 Support

Russell Tobin; Alpharetta (GA); Vor Ort; USD 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k) retirement savings

Life and disability insurance

Employee discounts

Zusammenfassung

Russell Tobin in Alpharetta, GA is seeking an IT Service Desk Agent to be the first point of contact for end users seeking IT support via phone and live chat, in a fast-paced financial services environment.

The role requires 2–5 years of customer support experience, basic Windows knowledge, and the ability to troubleshoot hardware and software issues. The position offers a 24/7/365 schedule with afternoon shifts and competitive pay of $24–$25 per hour.

Qualifikationen

• High school diploma or GED required.
• 2–5 years of customer support experience via phone and live chat.
• 2–5 years in a fast-paced, technology-driven environment preferred.
• Strong verbal and written communication skills.
• Basic technical knowledge of Windows-based systems and IT applications.
• Ability to troubleshoot hardware and software issues.

Aufgaben

• Serve as the first point of contact for end users via phone and live chat.
• Provide professional, customer-focused IT support with empathy and clear communication.
• Troubleshoot and resolve hardware, software, and enterprise application issues.
• Document interactions, steps, resolutions, and follow-ups in the ticketing system.
• Manage multiple requests while maintaining service quality and SLAs.
• Escalate complex issues to appropriate teams as needed.
• Identify process improvements to enhance efficiency and first-contact resolution.
• Communicate status and next steps to end users promptly.

Kenntnisse

Customer service

Communication

Troubleshooting

Multitasking

Empathy

Ausbildung

High school diploma or GED

Tools

Ticketing systems

Knowledge bases

Jobbeschreibung

Russell Tobin in Alpharetta, GA is seeking an IT Service Desk Agent to be the first point of contact for end users seeking IT support via phone and live chat, in a fast-paced financial services environment.

The role requires 2–5 years of customer support experience, basic Windows knowledge, and the ability to troubleshoot hardware and software issues. The position offers a 24/7/365 schedule with afternoon shifts and competitive pay of $24–$25 per hour.