24/7 IT Service Desk Specialist

Russell Tobin; South Jordan (UT); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts with vendors

Job summary

Russell Tobin is seeking an IT Service Desk Agent in South Jordan, UT. The role involves acting as the first point of contact for end users, delivering Tier 1 and Tier 2 support, and handling hardware/software issues in a fast-paced environment.

The position requires a high school diploma or GED and 2–5 years of IT service desk experience with strong troubleshooting and communication skills. Competitive hourly pay is offered with comprehensive benefits.

Qualifications

• High school diploma or GED is required.
• 2–5 years of IT service desk, technical support, or customer support experience.
• Tier 1 or Tier 2 technical support experience strongly preferred.
• Experience providing technical support through phone and/or live chat.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Technical aptitude to learn and support a broad range of IT systems and applications.

Responsibilities

• Serve as the first point of contact for end users seeking technical support via phone and live chat in a 24x7x365 environment.
• Provide Tier 1 and Tier 2 support for enterprise software, hardware, peripherals, and IT systems.
• Troubleshoot and resolve hardware and software issues with a high level of customer service.
• Perform incident assessment, triage, research, resolution, and recovery for technical issues.
• Document interactions, troubleshooting steps, resolutions, and follow-up actions in the ticketing system.
• Manage multiple requests while maintaining accuracy and professionalism; communicate status and next steps clearly.
• Install, configure, modify, and repair hardware and software as needed.
• Escalate complex issues to appropriate support teams; collaborate with team members to share knowledge.

Skills

IT support experience

Phone & live chat support

Troubleshooting

Customer service

Multitasking

Education

High school diploma or GED

Tools

Ticketing system experience

Job description

Russell Tobin is seeking an IT Service Desk Agent in South Jordan, UT. The role involves acting as the first point of contact for end users, delivering Tier 1 and Tier 2 support, and handling hardware/software issues in a fast-paced environment.

The position requires a high school diploma or GED and 2–5 years of IT service desk experience with strong troubleshooting and communication skills. Competitive hourly pay is offered with comprehensive benefits.