IT Service Desk Agent — 24/7 Frontline Support

Talantir; Ohio; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k) retirement

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Pride Global is hiring an IT Service Desk Agent for a leading financial institution. The role is the first point of contact for end users in a fast-paced 24/7 environment, providing phone and chat support and accurate ticketing.

You will resolve hardware/software issues and ensure a high level of customer service. Qualifications include a high school diploma or GED and 2+ years of IT support experience, with strong communication and problem-solving skills, and the ability to multitask and work

Qualifications

• High school diploma or GED required.
• 2+ years of IT support or service desk experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
• Ability to multitask and work flexible shifts, including weekends and holidays.

Responsibilities

• Provide front-line technical support via phone and live chat.
• Troubleshoot and resolve hardware, software, and system issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues when necessary and manage user expectations.
• Maintain professionalism, empathy, and clear communication in all interactions.
• Handle multiple requests while meeting performance and service level goals.

Skills

Customer service

Communication

Problem solving

Multitasking

Shift flexibility

Education

High school diploma or GED

Tools

Windows systems

Enterprise applications

Hardware troubleshooting

Job description

Pride Global is hiring an IT Service Desk Agent for a leading financial institution. The role is the first point of contact for end users in a fast-paced 24/7 environment, providing phone and chat support and accurate ticketing.

You will resolve hardware/software issues and ensure a high level of customer service. Qualifications include a high school diploma or GED and 2+ years of IT support experience, with strong communication and problem-solving skills, and the ability to multitask and work