Evening Intake Specialist — Compassionate Admissions

Acadia Healthcare; Allenwood (PA); On-site; USD 17,000 - 24,000; Full time

Job summary

Acadia Healthcare’s White Deer Run Allenwood seeks an Intake Specialist to support new admissions for women facing addiction and mental health challenges. You will handle the intake process, coordinate with remote admissions and on-site teams, and establish rapport to welcome clients.

The role requires a high-school diploma or GED, 1–2 years in a patient care setting, strong communication and customer service, and comfort using computer programs.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with clients/families of potential admissions to answer questions.
• Coordinate facility tours with clients and families who may be admitted.
• Interface with remote admissions and on-site clinical teams for approvals and planning.
• Establish rapport with clients to ensure a welcoming arrival.
• Support arrival process including assessment/bed placement and item searches.
• Orients clients to the facility.
• Coordinate treatment plan/schedule with care teams.
• Ensure intake paperwork is completed timely and filed.
• Discuss financial responsibility and collect payments as applicable.
• Deliver exceptional customer service per Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer literacy

Education

High school diploma or GED

Job description

Acadia Healthcare’s White Deer Run Allenwood seeks an Intake Specialist to support new admissions for women facing addiction and mental health challenges. You will handle the intake process, coordinate with remote admissions and on-site teams, and establish rapport to welcome clients.

The role requires a high-school diploma or GED, 1–2 years in a patient care setting, strong communication and customer service, and comfort using computer programs.