Admissions Concierge: Welcoming Intake & Care Coordination

Acadia Healthcare; Center Point (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist to manage the intake process, greet clients, coordinate with remote admissions and on-site teams, and orient new arrivals to the facility.

You will conduct initial assessments, review belongings for prohibited items, and ensure required paperwork is completed accurately and promptly. This role emphasizes strong communication, documentation accuracy, and collaboration with clinical staff for smooth onboarding.

Qualifications

• High-school diploma or GED required.
• 1–2 years in patient care in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills, and ability to use required computer programs.

Responsibilities

• Liaise with clients and families of potential admissions.
• Coordinate facility tours for potential admissions.
• Interface with remote admissions and on-site clinical team for approvals.
• Orient client to the facility/milieu.
• Ensure intake paperwork is completed and documented.
• Discuss financial responsibility and accept payment as applicable.
• Provide exceptional customer service per Acadia Healthcare standards.

Skills

Communication skills

Customer service

Education

High-school diploma or GED

Job description

Acadia Healthcare is seeking an Intake Specialist to manage the intake process, greet clients, coordinate with remote admissions and on-site teams, and orient new arrivals to the facility.

You will conduct initial assessments, review belongings for prohibited items, and ensure required paperwork is completed accurately and promptly. This role emphasizes strong communication, documentation accuracy, and collaboration with clinical staff for smooth onboarding.