Intake Specialist: Compassionate Admissions Coordinator (Evenings)

White Deer Run Treatment Network; Allenwood (PA); On-site; USD 17,000 - 24,000; Full time

Job summary

White Deer Run Allenwood is seeking an Intake Specialist to provide compassionate care and support for lasting recovery, greeting clients and families, answering questions, and guiding admissions through the process.

You will coordinate tours, manage paperwork, plan bed placement, and work with on-site clinical staff to establish treatment plans, while delivering outstanding customer service in line with company standards.

Qualifications

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Computer skills

Education

High-school diploma or GED

Job description

White Deer Run Allenwood is seeking an Intake Specialist to provide compassionate care and support for lasting recovery, greeting clients and families, answering questions, and guiding admissions through the process.

You will coordinate tours, manage paperwork, plan bed placement, and work with on-site clinical staff to establish treatment plans, while delivering outstanding customer service in line with company standards.