Evening Guest Experience Associate

Wyndham; Hawaii; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Hawaii is hiring a Guest Services Associate to warmly welcome guests from arrival to checkout. You will provide information about the resort, assist with reservations, and process transactions with accuracy and courtesy in a fast-paced environment.

We value a professional appearance, strong English communication, and the ability to multitask. Local candidates only; weekend availability and shift hours from 2:30 PM to 11 PM are required.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English (read, write, and speak).
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and handle money duties.
• Complete checkout procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and groups; provide room rate quotes.
• Respond to guest inquiries and concerns promptly and completely.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Problem solving

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Travel + Leisure Co. in Hawaii is hiring a Guest Services Associate to warmly welcome guests from arrival to checkout. You will provide information about the resort, assist with reservations, and process transactions with accuracy and courtesy in a fast-paced environment.

We value a professional appearance, strong English communication, and the ability to multitask. Local candidates only; weekend availability and shift hours from 2:30 PM to 11 PM are required.