Assistant Front Office Manager

Omni Hotels & Resorts; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The Omni Hotels & Resorts in Irving, TX seeks an Assistant Front Office Manager to work with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency. You will help train associates to meet Omni Standards and communicate with department managers daily, including Night Audit each evening.

Responsibilities include handling guest complaints, maintaining PMS proficiency, inventories, rate discrepancies, and coordinating group arrivals while supporting loyalty

Qualifications

• Customer service oriented with strong hospitality focus.
• Ability to multitask while maintaining accuracy and politeness.
• Excellent organizational skills and attention to detail.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency.
• Handle training with associates to ensure Omni Standards.
• Communicate with department managers daily; coordinate with Night Audit each evening/morning.
• Resolve guest complaints to maintain a satisfactory impression.
• Maintain familiarity with hotel computer systems for training, maintenance, and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.
• Block/assign arrivals for the following day and prepare group information.
• Complete check-out with balance reports and daily credit checks.
• Adhere to Front Office systems, controls, and marketing programs.
• Collaborate with Loyalty Ambassador to ensure select guests are tracked and serviced.

Skills

Customer service

Multitasking

Detail orientation

Organizational skills

Tools

PMS

Microsoft Office

Job description

Overview:

The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
• Complete weekly supply inventories to ensure adequate par levels.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit checks daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
• Ensure knowledge and training on the company and hotel marketing programs.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multitask, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software