Front Office Ops Leader - Guest Experience & Revenue

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Omni Hotels & Resorts seeks an Assistant Director of Front Office Operations to lead the Front Office team and oversee guest services, revenue management, and resource efficiency. The role emphasizes staff development, performance coaching, and adherence to service standards across all Front Office functions.

You'll coordinate with departments, monitor room status, and support budgeting and financial tracking.

Qualifications

• Two years minimum Front Office Management experience required.
• Knowledge of Opera Cloud PMS preferred.
• College degree preferred but not required.
• Excellent communication skills required.

Responsibilities

• Direct Front Office staff and operations to ensure guest satisfaction and optimize room revenue.
• Serve as interdepartmental liaison for Front Office operations.
• Monitor room status counts and report to relevant stakeholders.
• Assist with daily revenue tracking and budgeting for Front Office.

Skills

Front Office Mgmt

Staff Training

Budgeting

Communication Skills

Operations Liaison

Education

Hospitality Degree preferred

Tools

Opera Cloud PMS

Job description

Omni Hotels & Resorts seeks an Assistant Director of Front Office Operations to lead the Front Office team and oversee guest services, revenue management, and resource efficiency. The role emphasizes staff development, performance coaching, and adherence to service standards across all Front Office functions.

You'll coordinate with departments, monitor room status, and support budgeting and financial tracking.