Evening Front Office Supervisor – Luxury Resort

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA seeks an Assistant Front Office Manager to ensure efficient evening Front Office operations and collaborate with the Director of Front Office and night staff. You will train associates to meet Omni Standards and coordinate with departments to resolve guest concerns.

The role requires flexibility for nights, weekends, and holidays, with emphasis on guest satisfaction, system proficiency, and cross-department communication to maintain outstanding service

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

PMS knowledge

Microsoft Office

Tools

PMS software

Job description

Omni La Costa Resort & Spa in Carlsbad, CA seeks an Assistant Front Office Manager to ensure efficient evening Front Office operations and collaborate with the Director of Front Office and night staff. You will train associates to meet Omni Standards and coordinate with departments to resolve guest concerns.

The role requires flexibility for nights, weekends, and holidays, with emphasis on guest satisfaction, system proficiency, and cross-department communication to maintain outstanding service