Evening Front of House Supervisor | Guest Experience Lead

Boyne Resorts; Harbor Springs (MI); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Golf & Ski Passes

Bike Park Pass

Dining Discounts

Resort Discounts

Water Park Passes

Lodging Discounts

Tuition Reimbursement

Staff Housing

Health Insurance

AllyHealth

Résumé du poste

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking an evening Supervisor for the Slopeside Lounge to lead a dynamic team and ensure guest service excellence. You will help manage daily operations, scheduling, and staff development while upholding high standards of hospitality.

Join a team focused on delivering memorable guest experiences in a resort setting, with opportunities for training and growth within Boyne Resorts.

Qualifications

• Must be 18 years of age or older.
• 6–12 months of supervisory or related experience required.
• Restaurant or hospitality experience preferred, but not required.
• Basic skills in bartending, POS systems, and computers.
• Strong attention to detail, time management, multitasking, and teamwork.
• Must be reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 50 lbs occasionally.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Responsabilités

• Assist with daily operations including staffing levels, billing transactions, and inventory management.
• Ensure the bar and lounge areas remain clean, organized, and properly maintained.
• Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.
• Work closely with culinary and other departments to plan and coordinate lounge operations.
• Maintain awareness of safety procedures including accident prevention and fire safety.
• Identify opportunities to improve efficiency, service quality, and operational processes.
• Supervise approximately 8–12 team members, including assigning work, monitoring performance, providing feedback, and addressing concerns.
• Support team development by training new employees and providing guidance to current staff.

Connaissances

Team Leadership

Guest Service

Scheduling

Staff Training

Communication

Outils

POS Systems

Computers

Description du poste

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking an evening Supervisor for the Slopeside Lounge to lead a dynamic team and ensure guest service excellence. You will help manage daily operations, scheduling, and staff development while upholding high standards of hospitality.

Join a team focused on delivering memorable guest experiences in a resort setting, with opportunities for training and growth within Boyne Resorts.