Front of House Supervisor

Boyne Resorts; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Job summary

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking an Evening Supervisor for the Slopeside Lounge to lead a dynamic team and ensure excellent guest service and smooth daily operations.

You will supervise team members, assist with scheduling, address guest concerns, and support the training and development of new staff, working closely with management to uphold high service standards and a positive team environment.

Qualifications

• Must be 18 years or older.
• 6–12 months of supervisory or related experience required.
• Restaurant or hospitality experience preferred, but not required.
• Basic skills in bartending, POS systems, and computers.
• Strong attention to detail, time management, multitasking, and teamwork.
• Reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 50 lbs occasionally.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Assist with daily operations including staffing levels, billing transactions, and inventory management.
• Ensure the bar and lounge areas remain clean, organized, and properly maintained.
• Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.
• Work closely with culinary and other departments to plan and coordinate lounge operations.
• Maintain awareness of safety procedures including accident prevention and fire safety.
• Identify opportunities to improve efficiency, service quality, and operational processes.
• Supervise approximately 8–12 team members, including assigning work, monitoring performance, providing feedback, and addressing concerns.
• Support team development by training new employees and providing guidance to current staff.
• Assist with rearranging tables or lounge setup when needed.
• Respond promptly and courteously to guest requests.

Skills

Supervisory experience

Hospitality experience

Bartending basics

POS systems

Time management

Multitasking

Teamwork

Flexible schedule

Lifting up to 50 lbs

Job description

Overview

The Highlands at Harbor Springs is seeking a evening Supervisor to join our Slopeside Lounge team. In this role, you will help lead a dynamic team while ensuring excellent guest service and smooth daily operations. Responsibilities include supervising team members, assisting with scheduling, addressing guest concerns, and supporting the training and development of new staff. The Supervisor will also work closely with management to maintain high service standards and a positive team environment.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties:

Primary Responsibilities:

• Assist with daily operations including staffing levels, billing transactions, and inventory management.

• Ensure the bar and lounge areas remain clean, organized, and properly maintained.

• Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.

• Work closely with culinary and other departments to plan and coordinate lounge operations.

• Maintain awareness of safety procedures including accident prevention and fire safety.

• Identify opportunities to improve efficiency, service quality, and operational processes.

• Supervise approximately 8–12 team members, including assigning work, monitoring performance, providing feedback, and addressing concerns.

• Support team development by training new employees and providing guidance to current staff.

Secondary Responsibilities:

• Assist with rearranging tables or lounge setup when needed.

• Respond promptly and courteously to guest requests.

Qualifications

• Must be 18 years of age or older.

• 6–12 months of supervisory or related experience required.

• Restaurant or hospitality experience preferred, but not required.

• Basic skills in bartending, POS systems, and computers.

• Strong attention to detail, time management, multitasking, and teamwork.

• Must be reliable, punctual, and able to work in a fast-paced environment.

• Ability to lift up to 50 lbs occasionally.

• Must be able to work a flexible schedule including evenings, weekends, and holidays.