Evening Front Desk Supervisor: Guest Experience Leader

Marriott Orlando Downtown; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Career development

Discounts on rooms & dining

Job summary

Marriott Orlando Downtown in Orlando, FL is seeking a Front Desk Supervisor to lead the evening team and ensure smooth guest interactions after dark. You will coordinate front desk operations, resolve guest inquiries, and uphold Marriott's high service standards.

Ideal candidates bring proven front desk experience in hospitality, strong communication skills, and the ability to mentor staff during busy PM hours while maintaining accurate records and seamless check-in/check-out processes.

Qualifications

• Supervise front desk operations and team during evening shifts.
• Deliver exceptional guest service and resolve inquiries promptly.
• Familiar with property management systems and hotel software.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Supervise and support front desk staff during evening shifts to ensure smooth operations.
• Deliver exceptional guest service by addressing inquiries and resolving issues promptly.
• Train, mentor, and motivate front desk team members.
• Manage guest check-in and checkout with accuracy.
• Collaborate with other hotel departments to meet guest needs.
• Maintain records and reports related to front desk activities and shift performance.

Skills

Front desk supervision

Guest service

Communication skills

PM shift leadership

Tools

PMS software

Job description

Marriott Orlando Downtown in Orlando, FL is seeking a Front Desk Supervisor to lead the evening team and ensure smooth guest interactions after dark. You will coordinate front desk operations, resolve guest inquiries, and uphold Marriott's high service standards.

Ideal candidates bring proven front desk experience in hospitality, strong communication skills, and the ability to mentor staff during busy PM hours while maintaining accurate records and seamless check-in/check-out processes.