Front Office Manager: Guest Experience Leader

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking an experienced Front Desk Supervisor to support the Front Office Manager and oversee daily guest services. You will manage check-ins/outs, reports, and communications across departments to maintain smooth operation.

Responsibilities include coaching associates, resolving guest issues with professionalism, and upholding hotel systems and safety procedures to deliver the premium, four-diamond guest experience at this Florida resort.

Qualifications

• Minimum 1–2 years in Front Office or Guest Service Management.
• Ability to work approximately 50 hours weekly with flexible shifts.
• Excellent English communication with guests and colleagues.

Responsibilities

• Ensure registration/check-in procedures are completed accurately.
• Communicate with department managers and Night Audit to align operations.
• Handle guest complaints professionally and promptly.
• Maintain familiarity with hotel computer systems and safety procedures.
• Conduct monthly MOS checklists and department meetings.

Skills

Front Office

Leadership

Customer Service

Communication

Training

Education

High School Diploma

Tools

Hotel software

Epitome

Synergy

Vingcard

Job description

Omni Orlando Resort at ChampionsGate is seeking an experienced Front Desk Supervisor to support the Front Office Manager and oversee daily guest services. You will manage check-ins/outs, reports, and communications across departments to maintain smooth operation.

Responsibilities include coaching associates, resolving guest issues with professionalism, and upholding hotel systems and safety procedures to deliver the premium, four-diamond guest experience at this Florida resort.