Front Desk Agent: Create Memorable Guest Experiences

Marriott Orlando Downtown; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Employee discounts

Health benefits

Inclusive workplace

Job summary

Marriott Orlando Downtown is seeking a Front Desk Agent to warmly welcome guests and ensure smooth check-in/check-out experiences. You will manage reservations, address inquiries, and assist with guest requests in a professional, friendly manner.

Ideal candidates have prior front desk or customer service experience, strong communication skills, and the ability to multitask under pressure. Proficiency with hotel software is a plus. On-site role with evenings, weekends, and holidays required.

Qualifications

• Previous experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Proficiency with hotel management software is a plus.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Greet and welcome guests with a warm attitude.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, cancellations, and modifications promptly.
• Provide guests with information about hotel services, local attractions, and dining options.
• Respond to inquiries and resolve complaints professionally.
• Maintain records of guest accounts and payments.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel policies and safety standards.

Skills

Customer service

Communication

Organization

Multitasking

Hotel software knowledge

Education

High school diploma or equivalent

Tools

PMS software

Job description

Marriott Orlando Downtown is seeking a Front Desk Agent to warmly welcome guests and ensure smooth check-in/check-out experiences. You will manage reservations, address inquiries, and assist with guest requests in a professional, friendly manner.

Ideal candidates have prior front desk or customer service experience, strong communication skills, and the ability to multitask under pressure. Proficiency with hotel software is a plus. On-site role with evenings, weekends, and holidays required.