Front Desk Agent

Marriott Orlando Downtown; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Employee discounts

Health benefits

Inclusive workplace

Job summary

Marriott Orlando Downtown is seeking a Front Desk Agent to warmly welcome guests and ensure smooth check-in/check-out experiences. You will manage reservations, address inquiries, and assist with guest requests in a professional, friendly manner.

Ideal candidates have prior front desk or customer service experience, strong communication skills, and the ability to multitask under pressure. Proficiency with hotel software is a plus. On-site role with evenings, weekends, and holidays required.

Qualifications

• Previous experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Proficiency with hotel management software is a plus.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Greet and welcome guests with a warm attitude.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, cancellations, and modifications promptly.
• Provide guests with information about hotel services, local attractions, and dining options.
• Respond to inquiries and resolve complaints professionally.
• Maintain records of guest accounts and payments.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel policies and safety standards.

Skills

Customer service

Communication

Organization

Multitasking

Hotel software knowledge

Education

High school diploma or equivalent

Tools

PMS software

Job description

Step into the heart of hospitality and become the friendly face that turns every guest's day from "meh" to "magic!" Join the fun-loving crew at Marriott Orlando Downtown as a Front Desk Agent, where your smile is your superpower and every hello opens the door to a memorable Orlando adventure.

Overview

As a Front Desk Agent at Marriott Orlando Downtown, you will be the welcoming face for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will play a key role in creating a memorable stay for each guest by efficiently handling reservations, addressing inquiries, and assisting with guest requests in a friendly and professional manner.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude
• Manage guest check-in and check-out processes efficiently and accurately
• Handle guest reservations, cancellations, and modifications promptly
• Provide guests with information about hotel services, local attractions, and dining options
• Respond to guest inquiries and resolve any complaints or issues professionally
• Maintain accurate records of guest accounts and payments
• Work closely with housekeeping and maintenance teams to ensure guest satisfaction
• Adhere to all hotel policies and procedures to maintain security and safety standards

Requirements

• Previous experience in front desk or customer service roles preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm under pressure
• Proficiency with hotel management software is a plus
• Flexible availability, including evenings, weekends, and holidays
• High school diploma or equivalent

Benefits

• Competitive compensation package
• Opportunities for career growth and development
• Employee discounts on hotel stays and dining
• Comprehensive health and wellness benefits
• Supportive and inclusive work environment

About The Company

Marriott Orlando Downtown is a premier hotel located in the heart of Orlando, FL, offering exceptional hospitality and personalized service to travelers from around the world. As part of the Marriott International family, we are committed to creating memorable experiences for our guests and fostering a positive and rewarding workplace for our team members.or any other characteristic protected by federal, state or local laws.