Front Desk Supervisor | PM Shifts

Marriott Orlando Downtown; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Career development

Discounts on rooms & dining

Job summary

Marriott Orlando Downtown in Orlando, FL is seeking a Front Desk Supervisor to lead the evening team and ensure smooth guest interactions after dark. You will coordinate front desk operations, resolve guest inquiries, and uphold Marriott's high service standards.

Ideal candidates bring proven front desk experience in hospitality, strong communication skills, and the ability to mentor staff during busy PM hours while maintaining accurate records and seamless check-in/check-out processes.

Qualifications

• Supervise front desk operations and team during evening shifts.
• Deliver exceptional guest service and resolve inquiries promptly.
• Familiar with property management systems and hotel software.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Supervise and support front desk staff during evening shifts to ensure smooth operations.
• Deliver exceptional guest service by addressing inquiries and resolving issues promptly.
• Train, mentor, and motivate front desk team members.
• Manage guest check-in and checkout with accuracy.
• Collaborate with other hotel departments to meet guest needs.
• Maintain records and reports related to front desk activities and shift performance.

Skills

Front desk supervision

Guest service

Communication skills

PM shift leadership

Tools

PMS software

Job description

Are you ready to be the friendly face and guiding star of an energetic front desk team in the heart of sunny Orlando? Marriott Orlando Downtown is on the lookout for an enthusiastic Front Desk Supervisor who thrives in lively evening environments and loves turning guest interactions into unforgettable experiences. If you have a passion for hospitality and enjoy leading a team that shines during those bustling PM hours, come join us and be part of a vibrant work culture where every shift is an opportunity to make someone's day!

Responsibilities

• Supervise and support front desk staff during evening shifts to ensure smooth and efficient operations.
• Deliver exceptional guest service by addressing inquiries and resolving issues promptly.
• Train, mentor, and motivate front desk team members to maintain Marriott’s high standards.
• Manage guest check-in and check-out processes with accuracy and professionalism.
• Collaborate with other hotel departments to meet guest needs and enhance overall satisfaction.
• Maintain accurate records and reports related to front desk activities and shift performance.

Requirements

• Proven experience in front desk operations, preferably in a supervisory role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work effectively during PM shifts and lead a team during busy evening hours.
• Familiarity with property management systems and standard hotel software.
• Commitment to delivering outstanding guest service and fostering a positive work environment.

Benefits

• Opportunity to work for a globally recognized hospitality leader.
• Access to comprehensive training and career development programs.
• Employee discounts on rooms, dining, and Marriott products and services.
• Supportive team culture in a dynamic and fast-paced environment.

About The Company

Marriott Orlando Downtown is committed to excellence and innovation. Located in the vibrant city of Orlando, FL, our hotel offers guests exceptional accommodations, amenities, and service. We pride ourselves on creating memorable experiences for our guests and rewarding careers for our team members.