Evening Front Desk Supervisor & Guest Experience Lead

FirstService Residential; Miami Beach (FL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Supervisor in Miami Beach to oversee all Front Desk staff, schedule shifts, and ensure outstanding resident service. You will monitor security systems, greet residents and guests, and coordinate with the Property Manager on administrative tasks.

The role requires strong communication, multitasking, and the ability to respond quickly to emergencies. A bilingual, customer-focused professional with 2–3 years of relevant experience is preferred.

Qualifications

• High school diploma or equivalency preferred.
• College-level business or hospitality courses preferred.
• Effective written and verbal communication skills.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Communication

Multitasking

Emergency response

Bilingual

Education

High school diploma or equivalent

Business or hospitality coursework

Tools

Security monitoring systems

Job description

FirstService Residential is seeking a Front Desk Supervisor in Miami Beach to oversee all Front Desk staff, schedule shifts, and ensure outstanding resident service. You will monitor security systems, greet residents and guests, and coordinate with the Property Manager on administrative tasks.

The role requires strong communication, multitasking, and the ability to respond quickly to emergencies. A bilingual, customer-focused professional with 2–3 years of relevant experience is preferred.