Building Concierge & Front Desk Specialist

FirstService Residential; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Paid holidays

401k with company match

Job summary

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents, manage guests, and monitor building access. You will work independently, demonstrate strong communication, and handle daily logs and emergency procedures with accuracy.

You should have a high school diploma or equivalent, 2–3 years of business experience, and solid customer service skills. This full-time role offers comprehensive benefits, a Monday–Saturday schedule, and the opportunity to contribute to a

Qualifications

• High school diploma or equivalent preferred.
• Business or hospitality coursework preferred.
• 2–3 years of business experience preferred.
• Strong written and verbal communication skills.
• Ability to work with multiple languages is desirable.
• Excellent customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergencies quickly and efficiently.
• Monitors and controls access to the building.
• Maintains a daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Verbal communication

Written communication

Interpersonal skills

Multilingual

Education

High school diploma

Business or hospitality coursework

Tools

Information systems

Job description

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents, manage guests, and monitor building access. You will work independently, demonstrate strong communication, and handle daily logs and emergency procedures with accuracy.

You should have a high school diploma or equivalent, 2–3 years of business experience, and solid customer service skills. This full-time role offers comprehensive benefits, a Monday–Saturday schedule, and the opportunity to contribute to a