Evening Front Desk & Security Associate — Full Benefits

FirstService Residential; Florida; On-site; USD 21,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate to manage reception duties with independent work style and strong customer service skills. You will greet residents, screen guests, and monitor security systems while maintaining daily logs and handling emergencies promptly.

The role requires clear communication, the ability to multitask, and familiarity with access control procedures. This is a full-time on-site position with evenings and weekend shifts as described.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software knowledge preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication skills

Multilingual

Computer literacy

Education

High school diploma or equivalent

College level courses in business or hospitality

Job description

FirstService Residential is seeking a Front Desk Associate to manage reception duties with independent work style and strong customer service skills. You will greet residents, screen guests, and monitor security systems while maintaining daily logs and handling emergencies promptly.

The role requires clear communication, the ability to multitask, and familiarity with access control procedures. This is a full-time on-site position with evenings and weekend shifts as described.