Evening Front Desk & Guest Services Agent

sunridgehotels; Sedona (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Sunridge Hotels is seeking a Front Desk/Guest Service Agent to greet guests, check them in, and handle inquiries with a focus on guest satisfaction. The role requires evening and weekend availability and work from 3:00pm-11:30pm with a lunch break.

Responsibilities include handling guest requests, maintaining records, assisting with wake-up calls, and supporting sales efforts as directed by the General Manager in a fast-paced hotel environment.

Qualifications

• Basic reading and writing in English; ability to interpret safety and hotel procedures.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles guest records with integrity.
• Responds to guest requests and complaints promptly.
• Answers calls and routes messages.
• Manages cash drawer and transactions.
• Maintains records of registrations and reservations.
• Provides wake-up call requests.
• Ensures lobby and front desk areas are clean.
• Performs laundry functions as directed.
• Other duties as assigned.

Job description

Sunridge Hotels is seeking a Front Desk/Guest Service Agent to greet guests, check them in, and handle inquiries with a focus on guest satisfaction. The role requires evening and weekend availability and work from 3:00pm-11:30pm with a lunch break.

Responsibilities include handling guest requests, maintaining records, assisting with wake-up calls, and supporting sales efforts as directed by the General Manager in a fast-paced hotel environment.