Evening Front Desk & Guest Experience Agent

sunridgehotels; Thatcher (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sunridge Hotels is seeking a Front Desk/Guest Service Agent for the PM shift (3pm-11pm). You will greet and register guests, handle requests and complaints, manage phone calls, and maintain accurate guest records.

This role requires professionalism, strong customer service, and basic computer skills. Responsibilities include processing payments, supporting marketing efforts as directed by the General Manager, and keeping the front desk and surrounding areas clean and organized.

Qualifications

• High school diploma or equivalent; basic computer skills.
• Ability to read, write, and speak effectively with guests.
• No certifications needed; customer-facing experience is a plus.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Deals with guest requests and complaints promptly and professionally.
• Answers phones and routes calls; takes messages accurately.
• Handles cash drawer contents and transactions during shift.
• Maintains accurate records including registrations and logbooks.
• Supports sales/marketing efforts as directed by GM.
• Ensures lobby and front desk areas are clean and organized.
• Performs related duties as assigned.

Skills

Customer Service

Team Work

Diversity

Organizational Support

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Professionalism

Quality

Quantity

Safety and Security

Education

High school diploma

Job description

Sunridge Hotels is seeking a Front Desk/Guest Service Agent for the PM shift (3pm-11pm). You will greet and register guests, handle requests and complaints, manage phone calls, and maintain accurate guest records.

This role requires professionalism, strong customer service, and basic computer skills. Responsibilities include processing payments, supporting marketing efforts as directed by the General Manager, and keeping the front desk and surrounding areas clean and organized.