Guest Services Agent Evening Shift-3-11

VP Management; Salem (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company in Virginia is seeking a Front Desk Associate to provide exceptional service to guests. The ideal candidate will have previous front desk experience in a hotel or resort setting, with strong customer service skills to ensure guest satisfaction. Responsibilities include greeting guests, managing check-in and check-out processes, and handling inquiries with professionalism. This role requires flexibility in working hours including nights and weekends.

Qualifications

• Previous experience in a front desk role preferred.
• Strong customer service skills focused on guest satisfaction.
• Proficiency in hospitality management principles.

Responsibilities

• Greet guests warmly and provide information about amenities.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Guest relations

Organizational skills

Job description

The ideal candidate will possess previous experience in the hospitality industry and exceptional customer service skills, ensuring that every guest receives exceptional service from the moment they arrive. This role is pivotal in creating a welcoming atmosphere and maintaining efficient operations at the front desk. If you have customer service experience or thrive in fast-paced environments and excel in guest relations, we encourage you to apply.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain a clean and organized front desk area to enhance the guest experience.
• Operate multi-line phone systems, responding promptly to calls and directing them as necessary.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with other departments to ensure seamless guest services and satisfaction.
• Assist with reservations, cancellations, and modifications while providing personalized service to guests.
• Uphold high standards of phone etiquette when communicating with guests over the phone.

Qualifications

• Previous experience in a front desk role within a hotel or resort setting is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Proficiency in hospitality management principles; knowledge of night audit processes is a plus.
• Excellent phone etiquette and experience operating multi-line phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing guest accounts and requests. Join our team as a Front Desk Associate where your passion for hospitality will shine through every interaction!