Evening Front Desk Agent: Guest Check-In & Reservations

Valley Hospitality Services; Columbus (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Valley Hospitality Services is seeking a Front Desk Clerk to check guests in and out, providing courteous service to maximize room revenue and occupancy.

The role involves handling reservations, answering questions about room features, amenities, and local area suggestions, and ensuring smooth guest experiences. You will log messages, prepare reports, and assist with training while maintaining professional appearance and adherence to policies.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old.
• Microsoft Office Suite (Outlook, Excel, Word) preferred.
• Detail oriented with strong verbal/written communication skills required.
• Able to work well in stressful situations and maintain composure under pressure.
• Strong mathematical skills required to complete payment processing.
• Must pass a background check and drug screen.

Responsibilities

• Take reservations and assist guests with questions about rooms, amenities, services, hours, and local areas of interest.
• Ensure all guests are checked in/out in a courteous and timely manner.
• Review Front Office Log daily and monitor VIP/Special Guests requests.
• Remain aware of current rates, packages, and promotions.
• Log and deliver all messages, packages, and mail promptly and professionally.
• Complete tasks on the daily checklist accurately and on time.
• Run room status reports and share information with affected departments.
• Comply with standards/regulations to ensure safe, efficient hotel operation.
• Assist with training and cross-training for new hires and current staff.
• Maintain a neat professional appearance and wear the proper uniform and name tag.
• Participate in daily operations and foster good relations with staff.
• Attend/participate in all management-required meetings and trainings.
• Perform other duties as assigned by management.

Skills

Verbal communication

Written communication

Detail oriented

Mathematical skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Valley Hospitality Services is seeking a Front Desk Clerk to check guests in and out, providing courteous service to maximize room revenue and occupancy.

The role involves handling reservations, answering questions about room features, amenities, and local area suggestions, and ensuring smooth guest experiences. You will log messages, prepare reports, and assist with training while maintaining professional appearance and adherence to policies.