Evening Front Desk & Guest Service Pro | 3pm-11pm

Buffalo Lodging Associates, LLC; Brockton (MA); On-site; USD 54,002,000 - 64,747,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental & Vision Insurance

Hotel discounts

401(k) with company match

Paid vacation and sick time

Paid holidays

Job summary

Buffalo Lodging Associates is seeking a Guest Service Representative for Residence Inn by Marriott Boston Brockton/Easton in Brockton, MA. You will greet guests, process check-in/out, handle reservations, and assist with inquiries to ensure a welcoming, safe stay.

The role requires weekend availability with a 3PM-11PM PM shift; computer proficiency (PMS, Word, Excel) and prior hotel customer service experience are preferred.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including Word and Excel; property management system experience advantageous.

Responsibilities

• Greet guests and complete check-in/check-out via the property management system.
• Handle cash, credit card information and other transactions at the property.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and update/cancel them in the system as requested by the guest.
• Typical shifts: 2nd shift 3PM-11PM; open availability for weekdays and weekends.

Skills

Customer service

Hospitality

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Guest Service Representative for Residence Inn by Marriott Boston Brockton/Easton in Brockton, MA. You will greet guests, process check-in/out, handle reservations, and assist with inquiries to ensure a welcoming, safe stay.

The role requires weekend availability with a 3PM-11PM PM shift; computer proficiency (PMS, Word, Excel) and prior hotel customer service experience are preferred.