Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Brockton (MA); On-site; USD 54,002,000 - 64,747,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental & Vision Insurance

Hotel discounts

401(k) with company match

Paid vacation and sick time

Paid holidays

Job summary

Buffalo Lodging Associates is seeking a Guest Service Representative for Residence Inn by Marriott Boston Brockton/Easton in Brockton, MA. You will greet guests, process check-in/out, handle reservations, and assist with inquiries to ensure a welcoming, safe stay.

The role requires weekend availability with a 3PM-11PM PM shift; computer proficiency (PMS, Word, Excel) and prior hotel customer service experience are preferred.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including Word and Excel; property management system experience advantageous.

Responsibilities

• Greet guests and complete check-in/check-out via the property management system.
• Handle cash, credit card information and other transactions at the property.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and update/cancel them in the system as requested by the guest.
• Typical shifts: 2nd shift 3PM-11PM; open availability for weekdays and weekends.

Skills

Customer service

Hospitality

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Location: Residence Inn by Marriott-Boston Brockton/Easton- 124 Liberty Street, Brockton, MA 02301

We are currently looking for a Guest Service Representative to join our Team! We welcome all to our newly renovated 88 all-suite hotel with full kitchens. At our Residence Inn® by Marriott Boston Brockton/Easton, our guests are greeted with genuine hospitality by a team of associates that is committed to provide a clean and safe environment! The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The schedule for this position varies. Must be available to work weekends. PM Shift (3PM-11PM).

Responsibilities Include

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Shifts - 2nd shift 3PM-11PM, open availability for weekdays and weekends

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• $19/hr
• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.