Evening Front Desk Agent – Guest Services

Winwood Hospitality Group; Lumberton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton is seeking a Front Desk Night Auditor in Lumberton, NC for full-time evening shifts. You will manage guest check-in/out, reservations, and guest inquiries while maintaining security and accuracy across systems.

duties include coordinating with Housekeeping, handling wake‑up calls, and ensuring guest satisfaction in line with brand standards and SALT metrics. Strong English communication and computer skills are required.

Qualifications

• High School diploma or GED is preferred but not essential.
• Experience in hospitality front desk is strongly preferred.
• Comfort in a computerized environment is essential.
• Read and write in English and communicate effectively.

Responsibilities

• Check guests in and check out following proper steps.
• Make reservations and assist guests with requests.
• Protect guest privacy and ensure security protocols.
• Coordinate with housekeeping and engineering for guest needs.
• Record wakeup calls and input notes into systems.

Skills

Front desk

Guest service

Communication skills

Computer literacy

Education

High School diploma or GED

Tools

OnQ system

HHonors database

PBX console

Guest Dossier

Job description

Hilton is seeking a Front Desk Night Auditor in Lumberton, NC for full-time evening shifts. You will manage guest check-in/out, reservations, and guest inquiries while maintaining security and accuracy across systems.

duties include coordinating with Housekeeping, handling wake‑up calls, and ensuring guest satisfaction in line with brand standards and SALT metrics. Strong English communication and computer skills are required.