Evening Front Desk & Guest Experience Specialist

Slhosp; Hillsborough (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

S)&L Hospitality is seeking Front Desk/Guest Service agents in Hillsborough, NC. Ideal candidates have prior customer service experience, can deliver exceptional service, work independently, and solve problems.

Weekend and holiday availability is required, with Friday–Sunday evenings (3pm–11pm) as current openings. Responsibilities include greeting guests, handling stays, providing hotel information, processing payments, and keeping the front desk orderly.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's PMS systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to work with little supervisor.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest's stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Skills

Customer Service

Problem Solving

Independent Work

Guest Satisfaction

Professionalism

Attention to Detail

Flexibility

Minimal Supervision

Tools

PMS Software

Job description

S)&L Hospitality is seeking Front Desk/Guest Service agents in Hillsborough, NC. Ideal candidates have prior customer service experience, can deliver exceptional service, work independently, and solve problems.

Weekend and holiday availability is required, with Friday–Sunday evenings (3pm–11pm) as current openings. Responsibilities include greeting guests, handling stays, providing hotel information, processing payments, and keeping the front desk orderly.