Evening Front Desk Concierge – Security & Guest Care

FirstService Residential; Miami Beach (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Miami Beach is seeking a Front Desk Associate to work independently with strong communication, telephone and customer service skills. You will greet residents, check guests and service providers, monitor emergency systems, and maintain logs and forms.

The role requires the ability to multitask, respond to emergencies promptly, and uphold a safe, secure building environment. Schedule includes evenings and weekends, with full-time benefits and 401k options.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Languages

Time management

Education

High school diploma or equivalent

Business or Hospitality coursework

Tools

Information systems software

Job description

FirstService Residential in Miami Beach is seeking a Front Desk Associate to work independently with strong communication, telephone and customer service skills. You will greet residents, check guests and service providers, monitor emergency systems, and maintain logs and forms.

The role requires the ability to multitask, respond to emergencies promptly, and uphold a safe, secure building environment. Schedule includes evenings and weekends, with full-time benefits and 401k options.