Evening Front Desk Concierge: Luxury Resident Experience

Vivmark Residential; Fairfax (VA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discou

Job summary

Vivmark Residential in Fairfax, VA seeks a Community Concierge to lead the front desk and deliver luxury-level service to residents. This full-time role supports a 4:00 PM–12:00 AM schedule and fosters a warm, professional environment for both new prospects and current residents.

You will monitor foot traffic, provide information, coordinate with leasing and maintenance teams, and uphold Vivmark's customer service standards to ensure a superior living experience.

Qualifications

• Ability to tackle new problems and see them through to completion.
• Strong written and verbal communication, with the ability to connect with residents and prospects.
• Effective time management to juggle tasks and requests.
• Patient and poised under pressure to provide excellent customer service.
• Excellent organization to keep messages, packages, and maintenance requests orderly.

Responsibilities

• Lead front desk operations and set new standards for customer service.
• Be the face of Vivmark to residents and prospects, ensuring a welcoming environment.
• Monitor foot traffic and address resident needs with care and attention.
• Collaborate with leasing and maintenance teams to support move-ins, renewals, and service requests.

Skills

Problem solving

Communication skills

Time management

Patience

Organization

Job description

Vivmark Residential in Fairfax, VA seeks a Community Concierge to lead the front desk and deliver luxury-level service to residents. This full-time role supports a 4:00 PM–12:00 AM schedule and fosters a warm, professional environment for both new prospects and current residents.

You will monitor foot traffic, provide information, coordinate with leasing and maintenance teams, and uphold Vivmark's customer service standards to ensure a superior living experience.