Morning Front Desk Concierge — Guest Experience Lead

Greatjob; Washington (District of Columbia); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Community Concierge to lead our front desk team and deliver exceptional resident service in Washington, DC. You’ll welcome residents and visitors, manage inquiries, and collaborate with leasing and maintenance to ensure a seamless experience.

The role emphasizes excellent communication, time management, and the ability to juggle multiple tasks while maintaining a positive, professional demeanor in a hospitality-minded environment.

Qualifications

• 1+ years of related experience in hotel, retail or restaurant preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Strong written and verbal communication; patient and courteous demeanor.

Responsibilities

• Manage front desk operations and monitor foot traffic.
• Deliver top-notch customer service and address resident needs.
• Implement programs to improve resident satisfaction and experience.
• Coordinate with leasing and maintenance for move-ins/outs and ongoing services.

Skills

Customer service

Microsoft Office

Communication skills

Time management

Organizational skills

Education

High School diploma or GED

Job description

Vivmark Residential is seeking a Community Concierge to lead our front desk team and deliver exceptional resident service in Washington, DC. You’ll welcome residents and visitors, manage inquiries, and collaborate with leasing and maintenance to ensure a seamless experience.

The role emphasizes excellent communication, time management, and the ability to juggle multiple tasks while maintaining a positive, professional demeanor in a hospitality-minded environment.