Evening Front Desk Agent - Guest Service Champion

Buffalo Lodging Associates, LLC; Canton (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation

Hotel Discounts

Wellness Programs

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates' Homewood Suites Canton seeks a Front Desk Agent to deliver exceptional guest service at our Canton, MA property. You will assist with check-in/out, reservations, and guest inquiries, using our Property Management System to ensure accuracy and a warm welcome.

The ideal candidate has hotel customer service experience; Hilton familiarity is a plus. We offer weekly pay, benefits, and opportunities for development; evening shifts 2 PM–10 PM and weekend availability are

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including Word and Excel is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out via the Property Management System.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and input in the PMS; update/cancel as requested.
• Typical Schedule: Primarily Evening Shifts: 2 PM–10 PM, Weekend Availability.

Skills

Customer Service

Hilton experience

High School diploma

Computer knowledge

Driver's license

Education

High School diploma

Tools

Word

Excel

Job description

Buffalo Lodging Associates' Homewood Suites Canton seeks a Front Desk Agent to deliver exceptional guest service at our Canton, MA property. You will assist with check-in/out, reservations, and guest inquiries, using our Property Management System to ensure accuracy and a warm welcome.

The ideal candidate has hotel customer service experience; Hilton familiarity is a plus. We offer weekly pay, benefits, and opportunities for development; evening shifts 2 PM–10 PM and weekend availability are