Guest Service Representative - Full time

Buffalo Lodging Associates, LLC; Beachwood (OH); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Medical, Dental & Vision Insurance

Competitive 401 (k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Appreciation Events

Learning and Development Opportunities

Employee Referral Program

Résumé du poste

Homewood Suites by Hilton/Cleveland-Beachwood is seeking a Guest Services Representative at our Beachwood, OH location. The Front Desk Agent greets guests, handles check-in/check-out, processes reservations and provides information about hotel services and local amenities.

Ideal candidates bring customer service experience in a hotel setting; Hilton experience is a plus. A High School diploma or equivalent is preferred, and basic computer skills including a Property Management System, Word and

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton hotel experience highly desirable.
• High School diploma or equivalent preferred.

Responsabilités

• Greeting guests and completing check-in/check-out in the property management system.
• Handling cash, credit cards and guest payments at the front desk.
• Identifying guest needs and providing information on hotel services and local amenities.
• Taking reservations from calls and inputting them into the PMS; updating as requested.
• Must dress in professional attire.
• Hilton experience a plus.
• Typical schedule includes morning, mid, or evening shifts; weekends and holidays.

Connaissances

Customer service experience

Hilton experience

Formation

High School diploma or equivalent

Outils

Property Management System

MS Word

MS Excel

Description du poste

Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122

We are currently looking for Guest Services Representative to join our Front DeskTeam! Our 125 all suite Homewood Suites -Beachwood, is located near shopping and dining, off I-271, a short walk from dining options. We offer our guests our free five-mile shuttle covering shopping at Pinecrest, Beachwood Place Mall, Legacy Village. The Homewood Suites by Hilton in Beachwood is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Hilton experience a plus.
• Typical Schedule : Flexible to work Morning 7am-3p, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, We've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton hotel experience highly desirable.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.