Guest Services & Front Desk Specialist

Homewood Suites Worcester; Canal District (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) retirement plan with Employer 4

Vacation

Sick time

Brand specific team discounts

Job summary

Homewood Suites Worcester invites a Guest Service Agent to join our front desk team. You will check guests in/out, handle requests with warmth, and coordinate with departments to ensure a smooth stay. We seek a friendly communicator with professional appearance, English fluency, and weekend/holiday availability.

Prior hotel experience is a plus; training provided to deliver standout hospitality. Join a supportive team that values guest satisfaction and contributes to a welcoming environment for

Qualifications

• High school diploma or equivalent.
• Professional appearance and warmth in guest interactions.
• Excellent verbal and written communication.
• Ability to work weekends/holidays.
• English required; bilingual a plus.

Responsibilities

• Handle requests and transactions of hotel guests.
• Serve as the main point of contact for all guest requests and needs.
• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel's emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Skills

Guest service

Communication

English fluency

Professional appearance

Education

High school diploma

Job description

Homewood Suites Worcester invites a Guest Service Agent to join our front desk team. You will check guests in/out, handle requests with warmth, and coordinate with departments to ensure a smooth stay. We seek a friendly communicator with professional appearance, English fluency, and weekend/holiday availability.

Prior hotel experience is a plus; training provided to deliver standout hospitality. Join a supportive team that values guest satisfaction and contributes to a welcoming environment for