Guest Services Concierge - Front Desk

Valley Hospitality; Columbus (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

Valley Hospitality in Columbus, GA is seeking a friendly Front Desk Clerk to check guests in and out and provide courteous service to maximize guest satisfaction. You will assist guests with questions about rooms, amenities, and local area attractions, while maintaining accurate logs and a professional appearance.

Responsibilities include processing check-ins/outs efficiently, reviewing daily logs, handling VIP requests, and supporting training for new staff.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old.
• Detail oriented with strong verbal/written communication skills required.
• Able to work well in stressful situations and maintain composure under pressure.
• Must pass a background check and drug screen.

Responsibilities

• Check guests in and out in a courteous and timely manner.
• Answer questions regarding room features, amenities, services, hours, and local areas of interest.
• Review front office logs and monitor VIP/special guest requests.
• Log and deliver messages, packages, and mail promptly.
• Run room status reports and relay information to affected departments.
• Maintain professional appearance and proper uniform and name tag.
• Participate in meetings and training as required by management.

Skills

Detail oriented

Strong verbal/written communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Valley Hospitality in Columbus, GA is seeking a friendly Front Desk Clerk to check guests in and out and provide courteous service to maximize guest satisfaction. You will assist guests with questions about rooms, amenities, and local area attractions, while maintaining accurate logs and a professional appearance.

Responsibilities include processing check-ins/outs efficiently, reviewing daily logs, handling VIP requests, and supporting training for new staff.