Senior Operations Admin - Data & Customer Support

Federal Express Corporation; Miamisburg (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking an Administrative Clerk to support hub and station operations in a fast-paced fulfillment environment in Ohio. You will handle clerical tasks, data entry, reporting, and frontline customer service while ensuring packages are accurately processed and delivered on time.

The role emphasizes attention to detail, multi-tasking, and collaboration with linehaul, QA, and customer service teams.

Qualifications

• High School Diploma or GED required.
• 4+ years customer service/clerical experience; dock/distribution center preferred.
• Strong typing and data entry accuracy.
• Proficient with Microsoft Office and web-based applications.
• Excellent time management and multitasking in fast-paced environments.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in systems to support respective area.
• Compiles data and provides reports to management for review.
• Frontline customer service to receive, solve and/or elevate inquiries.
• Assists with BCSA audit data retrieval.
• Supports quality assurance/loss prevention by address searches and damage checks.
• Prioritizes workflow to maximize same-day delivery readiness.
• Tracks metrics and prepares weekly management reports.
• Initial contact for IC inquiries or issues, routed to management.

Skills

Customer service

Data entry

Time management

Organizational skills

Multi-tasking

Phone handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an Administrative Clerk to support hub and station operations in a fast-paced fulfillment environment in Ohio. You will handle clerical tasks, data entry, reporting, and frontline customer service while ensuring packages are accurately processed and delivered on time.

The role emphasizes attention to detail, multi-tasking, and collaboration with linehaul, QA, and customer service teams.